Agents & Teams
Your AI agents: how they're organized, configured, and managed.
Departments#
Agents are grouped into departments that reflect a real company structure. During onboarding, departments are pre-configured based on your business type, but you can reorganize them at any time.
Each department has a name, icon, and color. Agents within a department share a common focus area but have distinct specializations.
Agent Configuration#
Each agent has settings you can customize:
| Setting | Description | Default |
|---|---|---|
| Name & Avatar | Display name and visual identity | Auto-generated from role |
| Department | Which team the agent belongs to | Set during onboarding |
| Autonomy Level | Whether the agent can act without approval | Supervised |
| Skills | What the agent can do (content writing, research, etc.) | Role-based defaults |
| Integrations | Which connected tools the agent can access | None, opt-in per agent |
| Priority | Default task priority for this agent | Normal |
Agent Statuses#
Agents can be in one of four statuses:
- Idle: No active tasks. Ready to accept new work.
- Working: Currently executing a task. You can see progress in real time.
- Waiting Approval: Has completed work that needs your review before proceeding.
- Paused: Manually paused by you. Won't accept new tasks until resumed.
Running Tasks#
From the agent detail view, you can see all tasks an agent has worked on (active, completed, and failed). Each task shows its status, duration, credit cost, and output.
You can also assign tasks directly to a specific agent instead of letting the platform auto-route. This is useful when you want a particular agent's perspective or when the task requires that agent's specific integrations.
Adding & Removing Agents#
You can add new agents from the Agents page. Choose a role template or create a custom agent with your own skill configuration.
Removing an agent moves it to an archived state. Its task history is preserved, but it stops accepting new work. You can restore archived agents at any time.
Note